Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you (“you” or “User”) and Lenselot Ltd (“Lenselot,” “we,” “us,” or “our”), a company registered in England and Wales under company number 17231871, governing your access to and use of the Lenselot website at lenselot.com and the Lenselot application at app.lenselot.com (together, the “Service”).

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to “you” shall include that organisation.

You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this requirement. The Service is not intended for use by children under 16.

You must not use the Service if you are prohibited from doing so under applicable law in your jurisdiction, or if your account has been previously terminated by Lenselot.

The Service is currently offered as an Open Beta. This means:

• The Service is provided free of charge during the beta period.
• The Service may contain bugs, errors, or incomplete features. We do not guarantee that the Service will be error-free, uninterrupted, or fit for any particular purpose during the beta period.
• Features may be added, changed, or removed at any time without prior notice, though we will endeavour to communicate material changes.
• We may discontinue the beta at any time. If we introduce paid plans, we will provide advance notice to existing users before doing so.
• No uptime or service level agreement (SLA) is provided during the beta period.

Your feedback during beta is welcomed and may be used to improve the Service, but you have no expectation of compensation for feedback.

4.1 Account registration

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@lenselot.com if you suspect unauthorised use of your account.

4.2 Workspaces

Workspace owners and administrators are responsible for managing access to their workspace, including inviting and removing members. You are responsible for ensuring that workspace members comply with these Terms. Lenselot is not liable for actions taken by workspace members within your workspace.

4.3 Account security

You are solely responsible for the security of your account. Lenselot will not be liable for any loss or damage arising from your failure to maintain adequate security of your credentials.

5.1 Ownership

You retain full ownership of all content, data, files, and materials you upload to, create within, or export from the Service (“User Content”). These Terms do not transfer ownership of any User Content to Lenselot.

5.2 Licence to operate the Service

By uploading or creating User Content, you grant Lenselot a limited, non-exclusive, worldwide, royalty-free licence to access, store, process, and display your User Content solely as necessary to provide and operate the Service. This licence terminates when you delete the relevant content or your account.

5.3 Your responsibility for User Content

You are solely responsible for your User Content and represent and warrant that:

• You have all necessary rights, licences, and consents to upload, process, and share the User Content through the Service;
• Your User Content does not infringe any third-party intellectual property rights, privacy rights, or applicable law;
• If your User Content contains personal data relating to individuals (such as survey responses or interview recordings), you have a lawful basis to process that data and to engage us as a sub-processor.

5.4 Sensitive and regulated data

You must not upload User Content that includes special category personal data (as defined under GDPR) or regulated information (including patient health information, classified government data, financial account data, or children's data) unless you have conducted your own legal assessment confirming this is lawful and have adequate safeguards in place. Lenselot does not provide a HIPAA Business Associate Agreement and is not a HIPAA-compliant service.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Upload content that is illegal, defamatory, obscene, fraudulent, or that infringes any third party's intellectual property or privacy rights;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Scrape, crawl, or use automated means to access the Service in a manner that degrades performance or circumvents access controls;
• Introduce viruses, malware, or other harmful code;
• Attempt to gain unauthorised access to other users' accounts, workspaces, or data;
• Use the Service in a way that could be reasonably construed as harassment, abuse, or discrimination against any individual or group;
• Resell, sublicence, or make the Service available to third parties without our prior written consent;
• Use the Service to build a competing product or service.

We reserve the right to investigate suspected violations and to suspend or terminate accounts where a violation is reasonably determined to have occurred, without notice and without liability.

The Service includes AI-assisted features such as code suggestions, codebook generation, and semantic evidence search. By using these features, you acknowledge and agree that:

• AI-generated suggestions are not guaranteed to be accurate, complete, or appropriate for your research context. All AI outputs require human review and validation before use.
• Lenselot accepts no liability for decisions made in reliance on AI-generated suggestions without appropriate human review.
• Your User Content may be transmitted to third-party AI model providers solely for the purpose of generating suggestions. See our Privacy Policy for details.
• You are responsible for ensuring that transmitting your User Content to AI providers is lawful and consistent with any obligations you have to research participants or data subjects.
• Lenselot does not represent that AI features will remain available, unchanged, or produce consistent outputs over time.

8.1 Our intellectual property

The Service, including its software, design, branding, codebook templates, and all related intellectual property, is owned by Lenselot or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trade names, trademarks, service marks, logos, or domain names.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant Lenselot a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and commercialise that Feedback without any obligation to you. You waive any moral rights in such Feedback to the extent permitted by law.

The Service is free of charge during the Open Beta period. We intend to introduce paid plans in the future. Before introducing any paid features, we will:

• Provide advance notice to registered users (the notice period will be communicated at that time);
• Describe the available plans, features, and pricing clearly before you are required to pay anything.

You will never be charged without your explicit consent. When paid plans are introduced, additional payment terms will be published and will form part of these Terms.

If you cancel a paid plan, your data will remain accessible until the end of your billing period and will then be subject to any applicable free-tier storage limits. Data is not immediately deleted upon cancellation.

10.1 Termination by you

You may delete your account at any time through the account settings within the Service. Upon deletion, your personal data will be removed in accordance with our Privacy Policy. You should export any User Content you wish to retain before deleting your account.

10.2 Termination by Lenselot

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You breach these Terms;
• We are required to do so by law;
• We determine that continued access poses a security, legal, or operational risk;
• We discontinue the Service or any portion of it.

Where reasonably practicable, we will provide notice before terminating access and give you an opportunity to export your User Content.

10.3 Effect of termination

Upon termination, your right to access and use the Service immediately ceases. Sections of these Terms that by their nature should survive termination (including Sections 5.1, 7, 8, 11, 12, 13, and 14) shall remain in effect.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LENSELOT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;
• THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED;
• THAT THE SERVICE OR ITS OUTPUTS (INCLUDING AI-GENERATED SUGGESTIONS) ARE ACCURATE, RELIABLE, OR SUITABLE FOR ACADEMIC, PROFESSIONAL, OR COMMERCIAL USE.

You acknowledge that your use of the Service and reliance on any outputs is entirely at your own risk. This disclaimer applies with particular force during the Open Beta period.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LENSELOT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE TO YOU FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY;
• ANY COSTS OF SUBSTITUTE GOODS OR SERVICES;
• ANY DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE THE SERVICE, OR FROM ERRORS, INTERRUPTIONS, DEFECTS, OR FAILURES;
• ANY LOSS ARISING FROM YOUR RELIANCE ON AI-GENERATED OUTPUTS;

WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF LENSELOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, LENSELOT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO LENSELOT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100) [OR APPLICABLE LOCAL CURRENCY EQUIVALENT].

Note: Some jurisdictions do not allow certain liability exclusions. In such jurisdictions, the above limitations apply to the maximum extent permitted by local law.

You agree to defend, indemnify, and hold harmless Lenselot, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service in violation of these Terms;
• Your User Content, including any claim that it infringes a third party's rights or violates applicable law;
• Your breach of any representation or warranty made in these Terms;
• Any claim by a data subject or regulator arising from your processing of personal data through the Service.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek interim or injunctive relief in any court of competent jurisdiction.

If you are a consumer resident in a jurisdiction where mandatory consumer protection laws apply, you retain any rights you have under those laws that cannot be waived by contract.

15.1 Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lenselot regarding the Service and supersede all prior agreements, understandings, and representations.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

15.3 No waiver

Lenselot's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver is effective only if in writing and signed by an authorised Lenselot representative.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Lenselot may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets.

15.5 Force majeure

Lenselot will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, government action, labour disputes, or failures of third-party infrastructure providers.

We may modify these Terms at any time. If we make material changes, we will notify you at least 14 days in advance by email and/or by posting a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Service and may delete your account before the revised Terms take effect.

If you have questions about these Terms, please contact us at: